Tile Contractor in Orléans

Your Local Tile Contractor in Orléans & East Ottawa

Orleans Flooring Co. is an owner-operated tile contracting business based in Orléans, Ontario, serving homeowners across east Ottawa, Cumberland, Rockland, Gloucester, Blackburn Hamlet, Beacon Hill, Avalon, Fallingbrook, Chapel Hill and Convent Glen. When you hire a tile contractor in Orléans, you're not scheduling a crew from across the city — you're working directly with Joseph Leger, a hands-on installer who cares about substrate prep, mortar coverage, and long-term bond as much as you care about the finished look.

Tile is one of the most durable flooring materials available, but only when it's installed correctly. Poor prep, insufficient mortar coverage, missing expansion joints, or wrong grout selection can all lead to cracked tile, hollow spots, and costly repairs within a few years. We follow TCNA installation guidelines and ANSI standards on every project — not because we have to, but because it's the only way to guarantee the tile stays flat, solid, and beautiful for decades.

Whether you're tiling a small powder room floor in Orléans or installing large-format porcelain through an open-concept main floor in Avalon, our process is the same: measure the substrate, correct what needs correcting, and install the tile so it performs the way it was designed to.

Technical Standards We Follow

Substrate flatness (ANSI A108.02): The industry standard for tile installation requires the substrate to be flat within 1/8" in 10 feet, and no more than 1/16" in 24 inches — the tolerance tightens further for large-format tile (tile with any edge over 15 inches). We check flatness with a straightedge before we do anything else. High spots get ground down; low spots get filled with a floor-patching compound. If the floor requires self-leveling underlayment, we factor that into the quote.

Lippage: Lippage is the height difference between the edge of one tile and the edge of the next. It's caused by a floor that isn't flat, tiles that aren't uniform in thickness (warpage), or setting that wasn't done carefully. We use leveling systems on large-format tile to eliminate visible lippage at the grout joint.

Mortar coverage: ANSI A108.02 requires 80% mortar contact on most tile installations, and 95% for wet areas such as shower floors and bathroom floors. We back-butter large tile and use the proper notch trowel for the tile format to hit these coverage targets consistently. We pull tiles periodically during installation to verify contact.

Grout joint sizing: Grout joint width is determined by the tile format, rectification level, and design intent. Rectified porcelain can go as narrow as 1/16". Natural stone and non-rectified ceramic typically need wider joints to absorb manufacturing variation. We help you choose the right joint width and grout type — sanded, unsanded, or epoxy — for your specific tile and application.

What's Included

• On-site substrate inspection and flatness assessment
• Floor grinding, patching, or self-leveling as required
• Layout planning and dry-lay to confirm pattern and cuts
• Tile setting with appropriate mortar and notch trowel
• Leveling system on large-format tile to control lippage
• Back-buttering for full coverage in wet areas
• Grout installation (sanded, unsanded, or epoxy)
• Grout sealing on cement-based grout
• Schluter or Jolly edge profiles at transitions
• Cleanup and final inspection

Our Preparation Process

Step 1 — Substrate check: We arrive on site and assess the floor or wall substrate. We check for flatness, structural integrity, moisture, and deflection. A wood subfloor that bounces under foot is not an acceptable substrate for rigid tile — we address the cause, not just the symptom.

Step 2 — Prep work: Any grinding, patching, or leveling happens before a single tile goes down. On floors over wood framing, we may install a decoupling membrane (such as Schluter Ditra) to handle the differential movement between the wood and the tile layer. On concrete slabs, we assess for cracks and treat active cracks with an isolation membrane.

Step 3 — Layout: We plan the tile layout in the space — centering the pattern, identifying the focal wall or entry point, and confirming cut sizes at the perimeter. On floors, we snap chalk lines and dry-lay tile sections to verify the layout before any thinset goes down.

Step 4 — Setting and grouting: Tile is set with the correct polymer-modified mortar for the substrate and tile type. After cure time, grout is packed into the joints, cleaned, and sealed. Expansion joints are left at all perimeter edges and changes of plane — never filled with grout.

Step 5 — Transitions and finishing: Schluter strips, Jolly trim, or cove base are installed at all transitions and exposed edges. We leave the site clean.

Frequently Asked Questions